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Can I buy a car as a private car buyer? |
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Yes, but we don't know the laws of your country regarding this. We cannot offer advice on the method you use to acquire a car or introduce you to a car dealer. Depending on the country, you may not be able to import some car models. You need to check your country's registration laws before you begin the purchasing process.
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2. |
Can I buy a car/cars which are not listed on your stocklist? |
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Yes, you can. Please click "INQUIRY" on top page,and send us detail.
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3. |
Do you give any warranty for the vehicles? |
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No, we don't give any warranty, but we disclose any interior/exterior damage, the distance the car has been driven, etc. We report this information in accordance with our vehicle grading system(Inspection Grade) by our inspector after doing general maintenance, so you can understand the condition of the car you are buying.
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4. |
Who can be a member ? |
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If you can make a deposit on us when you order an auction bid, please apply for Memeber Registration. However, when we decline Member Registration by contents of registration, there is it, we ask for understanding it.
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5. |
Do you supply Left Hand drive vehicles ? |
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Yes, but almost of all vehicles are right hand drive type in Japan. Therefore you can find Left Hand drive vehicles like European make at auction sometimes. Then you will take a bit longer time to get them.
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6. |
Do you give any warranty for the vehicles? |
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No, we don't give any warranty, but we are very open about any interior/exterior damage, repair history, the distance the car has been driven, etc. We report this information in accordance with Japanese auction level reporting, so you can understand the condition of the car you are buying. Also, after you buy your car, if you need any parts for your car, we can supply you authentic parts at special prices until the maker stops producing the parts. Even after the maker stops producing the part, we can supply you with used and OEM parts.
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7. |
What is Auction Alert ? |
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TAuction Alert is a newsletter. In which we update to our members and subscribers about new arrivals in auctions and any news/events or useful information about auctions or used vehicles industry.
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8. |
How can my company become a dealer to you? |
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We have exclusive and non-exclusive dealership programs. In order to qualify for these programs, we require advance deposit or history of good and trusted business relations.
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9. |
Do you give any warranty for the vehicles? |
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No, we do not give any warranty for our vehicles. Used vehicles from Japan is rated by Auction Grade, and we expect our customers to select their choice based on this rating.
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10. |
What is Auction Grade? |
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Auction Grade is a generic rating given by Japanese Used Vehicle Auctioneers, and they are: 3.0 = 3.5 = 4.0 = 4.5 = Good Condition 5.0 = Very Good Condition 5.5 = Excellent Condition
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11. |
Why do you display the sold vehicles in the website? |
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We receive many inquiries from our visitors about the prices for variouse make and models. We think that by displaying some of the sold vehicles, will help our customers to have an idea about our prices
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12. |
I don't have a fax machine. How can you send me the documents like invoices? |
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You can subscribe to a FREE "Fax to Email" service like eFax. Simply click HERE.. and sing-up to get your free US fax number. Once you provide this fax number to us, we can fax your document and you will receive it by email as an attachment. These attachment file normally can be viewed and printed from eFax Viewer.
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13. |
How can I create an account in your website? |
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Visit http://www.both.com/user/register.php to create a new account and password
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14. |
Can I buy a car as a private car buyer? |
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Yes, but we don't know the laws of your country regarding this. We cannot offer advice on the method you use to acquire a car or introduce you to a car dealer. Depending on the country, you may not be able to import some car models. You need to check your country's registration laws before you begin the purchasing process.
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15. |
Do you give any warranty for the vehicles? |
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No, we don't give any warranty, but we are very open about any interior/exterior damage, repair history, the distance the car has been driven, etc. We report this information in accordance with Japanese auction level reporting, so you can understand the condition of the car you are buying.
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16. |
I would like to know the correct date and time in Japan. |
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Every page has the date and time on it, but that is not always the correct time. For the correct date and time.
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17. |
I would like to track my EMS shipment. |
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If you chose to receive your EMS number, you can track your shipment by our site.
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18. |
Do you give any warranty for the vehicles? |
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No, we don't give any warranty, but we disclose any interior/exterior damage, repair history, the distance the car has been driven, etc. We report this information in accordance with Japanese auction level reporting, so you can understand the condition of the car you are buying.
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19. |
Can I buy car directly from your site? |
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From our website you can see the available vehicles in auction and you can order for bids. We will bid the desired vehicles on your behalf in related auction.
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20. |
What is Auction Alert ? |
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Auction Alert is a newsletter. In which we update to our members and subscribers about new arrivals in auctions and any news/events or useful information about auctions or used vehicles industry.
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